Shipping policy

We are pleased to offer free eco-friendly shipping on all continental U.S. orders over $65. Economy shipping times are between 4-10 business days. For Fast shipping, Cozy Crawlers charges a flat rate of $25. Fast shipping is between 2-3 business days. Please allow 3-5 days for your item to be processed and shipped. Please note, these are estimated delivery times. Shipments to Puerto Rico, Alaska & Hawaii may take longer. Cozy Crawlers cannot guarantee on-time delivery of products. Though most items arrive within the estimated delivery time frame, occasionally, carriers will be delayed. With this in mind, Cozy Crawlers cannot issue refunds on transit time guarantees violated by the carriers.

Please note we do not process or ship orders on weekends or holidays. 

Cozy Crawlers is not responsible for lost or stolen items once they have been processed through USPS, DHL, UPS or FedEx.  It is the customers responsibility to contact the carrier regarding a lost or stolen package.

If your tracking information has reported a successful delivery but you have not received it please contact USPS at 1-800-222-1811. Unfortunately Cozy Crawlers is not responsible for lost or missing packages that have been successfully delivered to the shipping address associated with your order. Please contact your carrier, as they can check the geotag of the delivery scan and escalate an investigation on your behalf. We do not issue refunds or replace items in lost packages.

If your package tracking is stuck while in transit, making a personal claim with USPS is the best route to take as many packages will begin moving again within 10 days of making a claim. Click here to visit USPS.com to begin this process.