Refund policy

The product being returned must be in new (unworn, unwashed) condition with the tags attached in the original cozy crawlers packaging. Please read our policies below.

Returns and exchanges must be made within 30 days of the shipment date.

Customers are responsible for return shipping costs.

All exchanges and site credit selections are complimentary.

To submit a return or exchange request: please email a photo of the unworn, unwashed product(s) that you would like to return/exchange (with tags still attached) and a photo of the packaging it came in to customercare@mycozycrawlers.com and after reviewing the photos we will email you a return label. 

Once we receive the item(s) in proper condition, refunds will be issued to the original form of payment within 5-10 business days, less the return shipping fee.